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Support Center
We're here to help. Get the support you need to make the most of your XAU Capital experience.
Community Support
Join our active Telegram community for real-time discussions, market insights, and peer support.
Join Telegram GroupDashboard Help
Access your live trading dashboard to monitor performance, equity, and trading activity in real-time.
Open DashboardTrading Statement
View detailed historical backtesting results and comprehensive trade-by-trade performance data.
View StatementEmail Support
For account inquiries, technical issues, or general questions, our support team is ready to assist you.
[email protected]Frequently Asked Questions
How do I access my trading dashboard?
Click on "Client Login" in the navigation menu or visit /dashboard/ directly. You'll need your account credentials to log in and view your live performance metrics.
What information is available on my dashboard?
Your dashboard shows real-time equity, balance, open P&L, drawdown metrics, win rate statistics, and a complete history of all executed trades.
How often is the trading statement updated?
The trading statement and dashboard are updated in real-time as trades are executed. Historical data is continuously archived for your review.
Can I change my account settings?
For account modifications, risk tolerance adjustments, or broker connectivity changes, please contact our support team at [email protected].
What are the trading hours?
Our algorithmic systems operate during major forex market hours, primarily focusing on high-liquidity sessions for XAUUSD and major FX pairs.
How do I join the Telegram community?
Click on "Join Free Group" in the navigation menu or use the Community Support card above. You'll get instant access to our active trading community.
Is my capital protected?
We implement strict risk management protocols including position sizing limits, drawdown brakes, and hard stop-losses. However, all trading involves risk and capital is not guaranteed.
How do I report a technical issue?
Email [email protected] with a detailed description of the issue, including screenshots if applicable. Our technical team will respond within 24-48 hours.